BOOKING POLICY
As a small Barber shop, my personal and professional income is based solely upon the Barber services provided to you, my clients. I do my best to provide excellent service and consistency every time and doing so I expect the same in return. I ask when making an appointment that you do your best to keep that appointment. While I understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that I can accommodate all of our valued clients as efficiently and effective as possible given the limited amount of available appointments per week.
Cancellations/Late Appointments
At least a 12-hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointment as necessary. Failure to notify me in advance will result in a NO-SHOW! If you fail to notify or cancel your appointment through the online booking , you will be charged 60% of your scheduled services. This fee must be paid before any future appointments are rescheduled. If it continues to happen you will lose your online privilege of booking an appointment and become strictly walk-in, if a spot is available. There will be no guarantee. These policies will be enforced due to high volume of Clientele. Late appointments will only be given 10 minutes after their scheduled time to show, after the 10 minutes is up you will be marked as a No-Show. This is to make sure to not inconvenient others who have scheduled an appointment and who are on time! I will have the right to refuse services at any given time for any situation!
I ask that you please reschedule or cancel at least 12 hours before the beginning of your appointment or you may be charged a cancellation fee of 60% the price of your scheduled appointment. Please note that all cancellations MUST be made 12 hours PRIOR to your scheduled appointment.
Reschedule or cancel
Please ensure that you arrive on time for your scheduled services to ensure the best possible service and smooth operation. I allocate the necessary time for each service to ensure your comfort and satisfaction. Please note that if you arrive more than 10 minutes late to your appointment, I reserve the right to refuse service. In such cases, the appointment will be automatically canceled to avoid conflicts with other upcoming appointments. Additionally, a fee equivalent to 60% of the scheduled service will be charged to compensate for the lost time.
Late Arrival
Failure to completely show up for a scheduled appointment without canceling it online, or without first contacting me by way of telephone, text or email, will cause a client to lose their online scheduling privileges and the client will be charged for the full price of the missed service. Furthermore, I reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.
No-Show
Payment
I kindly request that all payments for our barbershop services be made in cash. Regrettably, I am unable to accommodate alternative payment methods, such as credit cards or checks, at present. I apologize for any inconvenience this may cause and appreciate your understanding in this matter.
I am excited to inform you that we have implemented a new appointment notification system through the Spaces by Wix app and email. This system will ensure that you receive timely reminders and updates about your scheduled appointments.
Once your appointment is confirmed, you will receive a notification through both the Spaces by Wix app and the email address associated with your account. This notification will provide you with all the necessary details, including the date, time, and type of service.
Please ensure that you have downloaded the Spaces by Wix app on your mobile device and check your email regularly to stay up-to-date with your scheduled appointments.
Notification
I would like to bring to your attention our policy regarding missed appointments. In the unfortunate event that you are unable to cancel or attend your scheduled appointment without prior notice, I kindly inform you that an invoice will be sent to the email address associated with your account. Please note that you will be given a period of 6 days from the date of the missed appointment to settle the payment for 60% of the missed service, as stated on the invoice. Failing to make the payment within this specified timeframe may result in certain limitations on your ability to schedule future appointments. I completely understand that unforeseen circumstances can arise, and I strongly encourage you to cancel your appointment at the earliest opportunity to minimize any inconvenience. By doing so, you provide us with the opportunity to accommodate other clients who may be eagerly waiting for an available time slot.
Payment for Missed Appointment
